Patient Experience Front Desk Specialist (Medical Office)

CENTRAL BUCKS FAMILY PRACTICE; Doylestown (Bucks County); On-site; USD 32,000 - 38,000; Full time

Job summary

Central Bucks Family Practice is seeking a Medical Office Receptionist-Permanent for a full-time, on-site role in Doylestown and Jamison, PA. You will greet patients, answer phones, schedule appointments, verify information, collect co-pays, and coordinate check-in and check-out.

Responsibilities include insurance verification, updating electronic records, handling communications, and supporting clinical staff while maintaining patient confidentiality in a busy medical office.

Qualifications

• High school diploma required; prior medical reception experience preferred.
• Greet patients, schedule appointments, verify patient information, collect co-pays.
• Maintain patient confidentiality and HIPAA compliance.
• Experience with EPIC, Pear, Availity is a plus.

Responsibilities

• Schedule and confirm appointments for patients.
• Verify patient information and update electronic records.
• Collect co-pays and coordinate check-in/check-out procedures.
• Handle incoming and outgoing communications and insurance verification.
• Support clinical staff with administrative tasks as needed.

Skills

Phone etiquette

Appointment scheduling

Front desk operations

Medical records & EHR

Insurance verification

HIPAA compliance

Multitasking

Organizational skills

Confidentiality

Healthcare reception

Education

High school diploma

Medical office administration certification

Tools

EPIC

Pear

Availity

Job description

Central Bucks Family Practice is seeking a Medical Office Receptionist-Permanent for a full-time, on-site role in Doylestown and Jamison, PA. You will greet patients, answer phones, schedule appointments, verify information, collect co-pays, and coordinate check-in and check-out.

Responsibilities include insurance verification, updating electronic records, handling communications, and supporting clinical staff while maintaining patient confidentiality in a busy medical office.