Patient Experience Coordinator: Front Desk & Scheduling

Community Health Center, Inc; City of Middletown (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Community Health Center of Middletown is seeking a Patient Service Associate to be the first point of contact for patients, visitors and callers. You will greet individuals, collect demographics and insurance data, schedule visits, and handle phone operations with accuracy and confidentiality.

You will balance daily tasks, assist with payments and insurance verifications, and support the front desk team while upholding CHC standards and guidelines.

Qualifications

• Associates degree, medical office or medical assistant degree or 2 plus years’ with directly relevant experience in a patient services role.
• Exceptional customer service skills
• Excellent Verbal and written communication skills
• Proven ability to multi task
• Problem Solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word, preferred

Responsibilities

• Patient experience: Provide exceptional customer service to all patients, visitors and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Reconcile patient visits daily
• Insurance: Verify active insurance coverage and status and update information as necessary
• Collect patient payments, balances and copays
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end of day reporting and ensure records balance
• Phones: Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
• HIPAA: Consistently ensure and maintain patient confidentiality
• Other: Escalate concerns to site leads/Operations Manager and offer suggestions for improvement Supports manager in monitoring inventory of supplies for the office Meet and exceed assigned individual and departmental goals Other duties and projects as assigned

Skills

Exceptional customer service

Verbal and written communication

Multi-tasking

Problem solving

Organizational skills

Healthcare office experience

Education

Associates degree in medical office

Medical assistant degree

2+ years relevant patient services experience

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Community Health Center of Middletown is seeking a Patient Service Associate to be the first point of contact for patients, visitors and callers. You will greet individuals, collect demographics and insurance data, schedule visits, and handle phone operations with accuracy and confidentiality.

You will balance daily tasks, assist with payments and insurance verifications, and support the front desk team while upholding CHC standards and guidelines.