Patient Concierge & Scheduling Specialist

Community Health Center, Inc; Hartford (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health plans

403(b) retirement

Paid time off

Parental leave

Dental and Vision

Employee assistance programs

Tuition reimbursement

Job summary

Community Health Center, Inc in Hartford, CT seeks a Patient Service Associate to serve as the first point of contact, greet patients, manage the phone system, and promote excellence in service. You will handle scheduling, data entry, insurance verification, payments, and HIPAA compliance while supporting a diverse patient population and coordinating with clinical staff.

This full-time role offers benefits and opportunities to develop skills in medical office operations within a respected

Qualifications

• Associates degree in medical office or medical assistant required.
• Bilingual Spanish is required.
• Exceptional customer service and communication skills are essential.
• Ability to multi-task and work in a busy reception area.

Responsibilities

• Greet patients and visitors, schedule appointments and manage the reception area.
• Answer, screen, and route calls; document in EHR per guidelines.
• Verify insurance information and collect payments as needed.
• Maintain patient demographics and ensure confidentiality (HIPAA).
• Assist with end-of-day reporting and balance records.
• Support office managers with inventory and process improvement.

Skills

Bilingual Spanish

Customer service

Communication skills

Multitasking

Education

Associates degree (medical office/medical assistant)

Tools

MS Office

Job description

Community Health Center, Inc in Hartford, CT seeks a Patient Service Associate to serve as the first point of contact, greet patients, manage the phone system, and promote excellence in service. You will handle scheduling, data entry, insurance verification, payments, and HIPAA compliance while supporting a diverse patient population and coordinating with clinical staff.

This full-time role offers benefits and opportunities to develop skills in medical office operations within a respected