Bilingual Patient Services Associate - Front Desk & Scheduling

Community Health Center, Inc; Meriden (CT); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health benefits

403(b) plan

Paid time off

Tuition reimbursement

Job summary

Community Health Center, Inc in Meriden, CT is seeking a Patient Service Associate to be the first point of contact for patients, greeting and scheduling, managing a busy phone system, and ensuring data accuracy in the EHR.

You will handle patient demographics and insurance, collect payments, assist with sliding fee applications, and maintain HIPAA confidentiality while delivering exceptional customer service in a diverse environment.

Qualifications

• Associates degree, medical office or medical assistant degree required.
• Bilingual Spanish speaking required.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multi task.
• Problem solving and critical thinking skills.
• Excellent organizational skills.
• Healthcare experience preferred.
• MS Office (PowerPoint/Excel/Word) experience preferred.

Responsibilities

• Provide exceptional customer service to patients, visitors, and callers.
• Oversee reception area to maintain a safe, efficient, and comfortable atmosphere.
• Greet patients and assist them as appropriate.
• Review schedules daily to ensure accuracy and fill appointment opportunities.
• Schedule and reschedule appointments per CHC guidelines.
• Collect, verify, update, and document patient demographics and insurance information.
• Reconcile patient visits daily and verify active insurance coverage.
• Collect payments, balances, and copays; assist with sliding fee applications.
• Complete end-of-day reporting and balance records.
• Answer and route calls; document in EHR per CHC guidelines.
• Ensure forms are completed, scanned into EHR per indexing protocols.
• Maintain patient confidentiality per HIPAA requirements.
• Escalate concerns to site leads and offer improvement suggestions.
• Monitor office supplies inventory; support manager as needed.
• Meet and exceed individual and department goals.

Skills

Exceptional customer service

Multi-tasking

Verbal and written communication

Problem solving

Organizational skills

Education

Associates degree, medical office or medical assistant degree

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Community Health Center, Inc in Meriden, CT is seeking a Patient Service Associate to be the first point of contact for patients, greeting and scheduling, managing a busy phone system, and ensuring data accuracy in the EHR.

You will handle patient demographics and insurance, collect payments, assist with sliding fee applications, and maintain HIPAA confidentiality while delivering exceptional customer service in a diverse environment.