Bilingual Patient Services Associate: Front Desk & Scheduling

Saludos Hispanos; Middletown (CT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical plans with Health Spending and

Flexible Spending Accounts

Dental and Vision Plans

Life and Disability Insurance

403(b) plan with discretionary company

match after 1 year of employment

Paid time off

Paid holidays

Tuition Reimbursement

Job summary

Community Health Center of Middletown is seeking a Patient Services Associate in Middletown, CT. The role requires bilingual English/Spanish capabilities and will involve greeting patients, scheduling appointments, processing insurance, and handling payments at a busy front desk.

The position emphasizes exceptional customer service, confidentiality, and proficient data entry in the EHR system while contributing to efficient clinic operations and positive patient experiences.

Qualifications

• Associates degree in medical office or medical assistant field is required.
• Bilingual English/Spanish is required.
• Exceptional customer service and strong communication skills.
• Ability to multi-task and maintain organization in a busy clinical setting.

Responsibilities

• Provide exceptional customer service to patients, visitors and callers.
• Oversee reception area to ensure a safe, efficient, comfortable atmosphere.
• Greet patients and assist them; schedule and reschedule appointments.
• Verify insurance, collect payments and assist with sliding-fee applications.
• Operate and document in the EHR system; maintain patient confidentiality.
• Escalate concerns and support inventory and office operations.

Skills

Bilingual - English/Spanish

Customer service

Verbal & written communication

Multi-tasking

Problem solving

Organizational skills

Education

Associates degree in medical office/medical assistant

Tools

Microsoft PowerPoint

Excel

Word

Job description

Community Health Center of Middletown is seeking a Patient Services Associate in Middletown, CT. The role requires bilingual English/Spanish capabilities and will involve greeting patients, scheduling appointments, processing insurance, and handling payments at a busy front desk.

The position emphasizes exceptional customer service, confidentiality, and proficient data entry in the EHR system while contributing to efficient clinic operations and positive patient experiences.