Patient Services Specialist - Front Desk & Scheduling

Moses/Weitzman Health System; City of Middletown (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

The Moses/Weitzman Health System in Middletown, CT is seeking a Patient Service Associate to serve as the first point of contact for patients and staff. You will greet and schedule patients, manage a busy phone system, verify insurance, collect payments, and maintain accurate records in the EHR.

This full-time role requires excellent customer service, communication, multitasking, and confidentiality, with a focus on improving patient experience across registration, scheduling, and billing

Qualifications

• Associates degree, medical office or medical assistant degree or 2 plus years’ with directly relevant experience in a patient services role.
• Exceptional customer service skills
• Excellent Verbal and written communication skills
• Proven ability to multi task
• Problem Solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word, preferred

Responsibilities

• Provide exceptional customer service to all patients, visitors and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Reconcile patient visits daily
• Verify active insurance coverage and status and update information as necessary
• Collect patient payments, balances and copays
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end of day reporting and ensure records balance
• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
• Consistently ensure and maintain patient confidentiality
• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Supports manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned

Skills

Customer service

Multi-tasking

Problem solving

Organizational skills

Education

Associate degree or 2+ years relevant experience

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

The Moses/Weitzman Health System in Middletown, CT is seeking a Patient Service Associate to serve as the first point of contact for patients and staff. You will greet and schedule patients, manage a busy phone system, verify insurance, collect payments, and maintain accurate records in the EHR.

This full-time role requires excellent customer service, communication, multitasking, and confidentiality, with a focus on improving patient experience across registration, scheduling, and billing