Patient Services Specialist - Atrium Health Charlotte PRN

Advocate Health; Charlotte (NC); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

Advocate Health is seeking a patient-focused front desk representative to support registration, insurance verification, scheduling and billing processes in a fast-paced clinical setting.

The role emphasizes compassionate customer service, strong communication, and adherence to healthcare regulations. Prior experience with medical records software and front desk duties is preferred, with a team-oriented, patient-first approach.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsabilités

• Deliver caring, compassionate customer service for a positive patient experience.
• Exhibit strong interpersonal skills with patients and families in sensitive situations.
• Show critical thinking and decisive judgment in a fast-paced setting.
• Handle patient registration, insurance verification, scheduling, and billing duties.
• Promote use of front-end technology during registration.
• Maintain confidential patient records and billing information.
• Assist billing and route to appropriate billing office as needed.
• Know emergency codes and respond per healthcare regulations.
• Monitor inventory of medications, narcotics, and emergency supplies.

Connaissances

Customer service

Interpersonal skills

Critical thinking

Teamwork

Patient registration

Front-end tech

Billing support

Medical Records Software

Formation

High School Diploma or GED

Outils

Medical Records Software

Description du poste

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.