Patient Concierge & Care Navigator

Atrium Health Enterprise; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Atrium Health is seeking a Customer Care Associate in Charlotte to assist patients with scheduling, registration, and access-related needs. You will respond to consumer inquiries with empathy and efficiency, guiding referrals and escalations as needed.

In this role, you will help patients navigate complex healthcare systems, work closely with Care Management teammates, and maintain accuracy across multiple conversations while upholding HIPAA and organizational policies.

Qualifications

• Excellent verbal and written communication skills.
• Basic computer knowledge and ability to use Microsoft Office applications.
• Strong organizational skills.
• Effective interpersonal skills.

Responsibilities

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Communicates and maintains relationships with other members of the Care Management team to promote a lifelong, proactive partnership with patients to enhance and personalize management of health-related needs.
• Monitor multiple conversations while maintaining high levels of accuracy and customer service.
• Maintain productivity, quality, and service-level expectations.
• Adhere to HIPAA, privacy, security, and organizational policies.

Skills

Verbal communication

Written communication

Microsoft Office

Organizational skills

Interpersonal skills

Education

High School Diploma or GED

Job description

Atrium Health is seeking a Customer Care Associate in Charlotte to assist patients with scheduling, registration, and access-related needs. You will respond to consumer inquiries with empathy and efficiency, guiding referrals and escalations as needed.

In this role, you will help patients navigate complex healthcare systems, work closely with Care Management teammates, and maintain accuracy across multiple conversations while upholding HIPAA and organizational policies.