Patient Experience Coordinator - Scheduling & Care Support

Professional Physical Therapy; Massapequa (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

Life insurance

401k

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional PT is seeking a friendly Patient Care Coordinator in Massapequa, NY, to be the first point of contact for patients and ensure a positive experience.

You will greet patients, answer phones, schedule appointments, complete new patient registrations, and discuss insurance and payment responsibilities. This role emphasizes teamwork, empathy, and accuracy in a busy healthcare setting.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Proficient with computers and learning new software.

Responsibilities

• Greet patients
• Answer phones
• Schedule patient appointments
• Complete new patient registration and data entry
• Discuss insurance benefits, authorization requirements and payment responsibilities
• Collect patient balances (copay/deductible/coinsurance)
• Perform standard day-to-day clinical administrative responsibilities

Skills

Interpersonal skills

Communication skills

Computer literacy

Multitasking

Detail-oriented

Education

High school diploma or equivalent

Tools

Common office software

Job description

Professional PT is seeking a friendly Patient Care Coordinator in Massapequa, NY, to be the first point of contact for patients and ensure a positive experience.

You will greet patients, answer phones, schedule appointments, complete new patient registrations, and discuss insurance and payment responsibilities. This role emphasizes teamwork, empathy, and accuracy in a busy healthcare setting.