Patient Care Coordinator — Front Desk & Scheduling Pro

Professional Physical Therapy; Medway (MA); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical insurance

Dental insurance

Vision insurance

STD/LTD

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

PTO

Job summary

Professional Physical Therapy in Medway, MA, is seeking a Patient Care Coordinator to be the first point of contact for patients and ensure a smooth, welcoming experience in a fast-paced clinic setting.

Greet patients, collect copays, schedule appointments, answer inquiries, and maintain accurate patient records. A high school diploma and customer service or healthcare administrative experience are preferred; strong computer skills are essential.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
• Collect and update patient information.
• Assist with administrative tasks such data entry and maintaining patient records.

Skills

Customer service

Administrative experience

Communication skills

Multitasking

Computer skills

Education

High school diploma

Job description

Professional Physical Therapy in Medway, MA, is seeking a Patient Care Coordinator to be the first point of contact for patients and ensure a smooth, welcoming experience in a fast-paced clinic setting.

Greet patients, collect copays, schedule appointments, answer inquiries, and maintain accurate patient records. A high school diploma and customer service or healthcare administrative experience are preferred; strong computer skills are essential.