Patient Care Coordinator - Front Desk & Scheduling

Professional Physical Therapy; Leominster (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Sick time earned based on Mass sick/mL

Job summary

Professional PT in Massachusetts is seeking a dedicated Patient Care Coordinator to be the first point of contact for patients and ensure a positive experience. You will greet patients, answer phones, schedule appointments, complete new patient registration and data entry, discuss insurance benefits and payment responsibilities, collect balances, and perform standard clinic administrative duties.

We value teamwork, compassion and integrity, offering a supportive environment and opportunities to

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients.
• Answer phones.
• Schedule patient appointments.
• Complete new patient registration and data entry.
• Discuss insurance benefits, authorization requirements and payment responsibilities.
• Collect patient balances (copay/deductible/coinsurance).
• Perform standard day-to-day clinical administrative responsibilities.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Attention to detail

Fast-paced environment

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Professional PT in Massachusetts is seeking a dedicated Patient Care Coordinator to be the first point of contact for patients and ensure a positive experience. You will greet patients, answer phones, schedule appointments, complete new patient registration and data entry, discuss insurance benefits and payment responsibilities, collect balances, and perform standard clinic administrative duties.

We value teamwork, compassion and integrity, offering a supportive environment and opportunities to