Patient Care Coordinator — Welcoming Front Desk

Professional Physical Therapy; Brookline (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical insurance

Dental insurance

Vision insurance

STD/LTD

Hospitalization insurance

Accident insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off

Job summary

Professional Physical Therapy in Brookline, MA is seeking a Patient Care Coordinator to be the welcoming first point of contact for patients and to ensure a smooth, friendly, and efficient experience. You will handle check-ins, scheduling, payments, and inquiries with attention to accuracy and professionalism.

The role requires strong communication skills, the ability to multitask in a fast-paced healthcare setting, and comfort with using computer systems to manage patient records and billing.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
• Collect and update patient information.
• Assist with administrative tasks such data entry and maintaining patient records.

Skills

Interpersonal communication

Customer service

Administrative support

Multitasking

Attention to detail

Computer skills

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Professional Physical Therapy in Brookline, MA is seeking a Patient Care Coordinator to be the welcoming first point of contact for patients and to ensure a smooth, friendly, and efficient experience. You will handle check-ins, scheduling, payments, and inquiries with attention to accuracy and professionalism.

The role requires strong communication skills, the ability to multitask in a fast-paced healthcare setting, and comfort with using computer systems to manage patient records and billing.