Patient Care Coordinator - Front Desk & Scheduling Pro

Professional Physical Therapy; Yarmouth (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

STD/LTD

Hospitalization insurance

Accident insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional PT is seeking a Patient Care Coordinator to be the first point of contact for patients, ensuring a smooth and welcoming experience. The role emphasizes exceptional customer service while managing check-ins, scheduling, and inquiries within a busy clinical setting.

Candidates should have strong interpersonal skills, attention to detail, and proficiency with computers to learn our software systems.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
• Collect and update patient information.
• Assist with administrative tasks such data entry and maintaining patient records.

Skills

Customer service excellence

Interpersonal communication

Organization

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Healthcare software

Data entry software

Job description

Professional PT is seeking a Patient Care Coordinator to be the first point of contact for patients, ensuring a smooth and welcoming experience. The role emphasizes exceptional customer service while managing check-ins, scheduling, and inquiries within a busy clinical setting.

Candidates should have strong interpersonal skills, attention to detail, and proficiency with computers to learn our software systems.