Patient Experience Coordinator - Front Desk (Dermatology)

Platinum Dermatology Partners; Garland (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Short-term/Long-term disability

Life and other voluntary plans

401(k) plan

Employee Referral Program

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners is seeking a Front Desk Coordinator in Garner, TX to manage patient check-in/check-out, appointment scheduling, and routine inquiries. The role centers on delivering exceptional customer service in a fast-paced clinic environment.

Ideal candidates have 2–3 years of medical front desk experience, knowledge of CPT/ICD-10, and familiarity with EMR systems. The position emphasizes professional appearance, efficient multitasking, and compassionate patient interactions.

Qualifications

• High School Diploma or GED is required.
• 2–3 years of front desk experience in a medical office/clinic.
• Dermatology or cosmetic experience is preferred.
• Prior insurance verification and scheduling experience is required.
• Knowledge of medical dermatology terms/CPT, ICD-10.
• Quality written and verbal communication skills.
• Professional in appearance and mannerisms.

Responsibilities

• Handle front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and routing non-routine requests.
• Prepare necessary patient paperwork before the patient’s appointment.
• Review EMA for information that needs to be updated.
• Update patients' information and enter it in EMA.
• Identify payer sources, verify insurance eligibility, and verify prior authorization.
• Record and collect patient copays and/or balances at check-in/out.
• Other duties as assigned.

Skills

Front desk operations

Patient check-in/out workflows

Communication skills

Compassion and empathy

Insurance verification

CPT/ICD-10 knowledge

Professional appearance

EMR systems

Education

High School Diploma or GED

Tools

EMR software

Job description

Platinum Dermatology Partners is seeking a Front Desk Coordinator in Garner, TX to manage patient check-in/check-out, appointment scheduling, and routine inquiries. The role centers on delivering exceptional customer service in a fast-paced clinic environment.

Ideal candidates have 2–3 years of medical front desk experience, knowledge of CPT/ICD-10, and familiarity with EMR systems. The position emphasizes professional appearance, efficient multitasking, and compassionate patient interactions.