Dermatology Front Desk Coordinator - Patient Experience

Platinum Dermatology Partners; Dallas (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Short-term/Long-term disability

Life and other voluntary plans

401(k) plan

Employee Referral Program

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners in North Dallas is seeking a friendly Front Desk Coordinator who will be the first impression for patients. You will greet visitors, answer phones, schedule appointments, verify insurance, and handle check-in/check-out workflows.

Ideal candidate has 2-3 years front desk experience in a medical office, knowledge of EMA/EMR, strong communication and math skills, and the ability to work efficiently in a fast-paced clinic.

Qualifications

• Minimum 2-3 years of experience working at the front desk in a medical office/clinic.
• Prior dermatology or cosmetic experience is preferred.
• Patient check-in and check-out workflows.
• Prior insurance verification and scheduling experience is required.
• Knowledgeable of medical dermatology terms/CPT, ICD-10.
• Quality written and verbal communication skills.
• Quality mathematics skills.
• Professional in appearance and mannerisms.
• Able to work efficiently in a fast-paced environment
• Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
• Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice.
• Experience using EMR systems is a plus.

Responsibilities

• Handle front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non‑routine requests to appropriate personnel.
• Prepares necessary patient paperwork before the patient’s appointment.
• Review EMA for information that needs to be updated.
• Updates patients' information and accurately enters it in EMA.
• Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.
• Recording and collecting patient copays and/or balances at check‑in/out.
• Other duties as assigned

Skills

Front desk experience

Medical office experience

Insurance verification

EMR systems experience

Communication skills

Education

High School Diploma or GED

Tools

EMR software

Job description

Platinum Dermatology Partners in North Dallas is seeking a friendly Front Desk Coordinator who will be the first impression for patients. You will greet visitors, answer phones, schedule appointments, verify insurance, and handle check-in/check-out workflows.

Ideal candidate has 2-3 years front desk experience in a medical office, knowledge of EMA/EMR, strong communication and math skills, and the ability to work efficiently in a fast-paced clinic.