Patient Experience Coordinator – Front Desk & Admin

Excelsia Injury Care; Philadelphia (Philadelphia County); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

PT O and holidays

401(k) with employer match

Paid training and education assistance

Employee Referral Bonus

Employee Assistance Program

Earned Wage Access

Discounts on shopping and travel

Job summary

Excelsia Injury Care in Philadelphia, PA is seeking an Administrative Assistant to support front desk operations and medical office workflows. The role includes patient check-in/out, appointment scheduling, and handling paperwork in the EHR system.

Ideal candidates will have a high school diploma or GED and at least 6 months of medical office experience, plus strong communication and organizational skills to liaise with doctors, patients, and staff.

Qualifications

• 6 months+ medical office admin experience
• Excellent communication and organizational skills
• Basic telephone and computer skills
• Ability to interact with doctors, patients and co-workers
• Ability to triage patients and take basic vitals
• Proficiency with Word, Outlook and data entry

Responsibilities

• Greet patients and check them in/out with proper customer service
• Follow up with confirmation calls and no-show calls
• Scan and upload paperwork to the EHR and request records
• Prepare patients for exams and update medical records
• Coordinate patient intake and chart preparation
• Manage schedules and obtain prior authorizations
• Serve as liaison between providers and patients for appointments and documentation

Skills

Communication skills

Organizational skills

Multitasking

Interpersonal skills

Basic vitals triage

Education

High school diploma or GED

Tools

Word

Outlook

Data entry

Job description

Excelsia Injury Care in Philadelphia, PA is seeking an Administrative Assistant to support front desk operations and medical office workflows. The role includes patient check-in/out, appointment scheduling, and handling paperwork in the EHR system.

Ideal candidates will have a high school diploma or GED and at least 6 months of medical office experience, plus strong communication and organizational skills to liaise with doctors, patients, and staff.