Patient Experience Coordinator

Excelsia Injury Care; Bethlehem (Northampton County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision plans

401(k) with employer match

Paid training opportunities

Education assistance

PTO + holidays

Job summary

Excelsia Injury Care in Bethlehem is seeking an Administrative, Billing, and Collecting professional to support patient intake, records, and billing workflows. The role is on-site, with a competitive hourly rate and a focus on accurate documentation and patient communication.

The candidate will handle front-d desk duties, assist chiropractors, and coordinate with providers to ensure timely authorizations and compliant records.

Qualifications

• High school diploma or GED equivalent.
• 6+ months of medical administrative office experience.
• Proficient with basic computer apps (Word, Outlook).
• Ability to handle multiple tasks and responsibilities.
• Excellent communication and organizational skills.
• Basic understanding of medical office procedures.
• Ability to triage patients and take basic vitals.

Responsibilities

• Greet patients and check in/out with proper customer service etiquette.
• Follow up with confirmation and no-show calls.
• Scan and upload paperwork to the EHR; request records; update spreadsheets.
• Drug screening.
• Keep reception area and patient rooms clean and organized.
• Assist chiropractors by preparing patients for exams and updating records.
• Coordinate administrative support for chiropractic providers and follow-up documentation.
• Assist with patient flow: schedules, prior authorizations, complete documentation before treatment.
• Serve as liaison between providers and patients for appointments and education.
• Other duties as assigned.

Skills

Medical office experience

Phone & computer skills

Data entry

Communication

Task handling

Education

High school diploma or GED

Job description

Excelsia Injury Care in Bethlehem is seeking an Administrative, Billing, and Collecting professional to support patient intake, records, and billing workflows. The role is on-site, with a competitive hourly rate and a focus on accurate documentation and patient communication.

The candidate will handle front-d desk duties, assist chiropractors, and coordinate with providers to ensure timely authorizations and compliant records.