Senior Front Desk & Patient Experience Lead

CenterWell; Atlanta (GA); Sur place; USD 39 000 - 49 000; Plein temps

Avantages offerts par ce poste

Bonus incentive plan

Résumé du poste

CenterWell Senior Primary Care is seeking a Lead Receptionist to oversee front desk operations, greet patients, schedule visits, and manage patient records. You will work with EMR/CRM systems, handle inquiries, and support the medical team with administrative tasks.

The role includes guiding the receptionist team and ensuring a welcoming, well-organized reception area. Ideal candidates have 1+ year of medical reception experience, strong communication, and a passion for patient-centric care.

Qualifications

• High School Diploma or GED required.
• 1+ year of medical reception experience.
• Knowledge of Medical Terminology and EMR systems.
• Experience with MS Office (Word, Excel, Outlook).
• Excellent customer service and phone etiquette.
• Team player with a positive attitude and ability to multitask.
• Detail oriented and highly organized.

Responsabilités

• Greet patients and visitors professionally in person and by phone.
• Schedule appointments and coordinate with medical staff.
• Maintain and update patient records in EMR/CRM with confidentiality.
• Handle billing and copays; ensure accurate patient accounts.
• Respond to inquiries and provide general information.
• Keep the reception area tidy and stocked; support office management.
• Provide administrative support and assist center administration as needed.
• Lead receptionist team, train colleagues, and address escalations.

Connaissances

Customer service

Phone etiquette

Multitasking

MS Office

Formation

High School Diploma or GED

EMR familiarity

Outils

EMR Systems

CRM Systems

Description du poste

CenterWell Senior Primary Care is seeking a Lead Receptionist to oversee front desk operations, greet patients, schedule visits, and manage patient records. You will work with EMR/CRM systems, handle inquiries, and support the medical team with administrative tasks.

The role includes guiding the receptionist team and ensuring a welcoming, well-organized reception area. Ideal candidates have 1+ year of medical reception experience, strong communication, and a passion for patient-centric care.