Patient Experience Coordinator - Front Desk

Neighborhood Healthcare; Poway (CA); Vor Ort; USD 32.000 - 44.000; Teilzeit

Benefits dieser Stelle

Medical, Dental, Vision plans

Paid vacation & holidays

403b retirement plan

Wellness events

Zusammenfassung

Neighborhood Healthcare is seeking a Part-time Patient Services Representative in Poway to provide front office support, manage patient access and scheduling, and ensure a positive patient experience. This role serves as the first contact for patients and supports registration and scheduling workflows.

The position requires a High School Diploma or GED and at least one year of customer service experience; healthcare experience and EMR familiarity are preferred.

Qualifikationen

• High School Diploma or GED required.
• One year of customer service experience required; healthcare experience preferred.
• Experience with electronic medical records and multi-line phone systems preferred.
• Bilingual preferred depending on site needs.

Aufgaben

• Serves as the first point of contact for patients, visitors, and calls; greets and assists patients.
• Schedules, reschedules, and confirms appointments in the electronic scheduling system.
• Verifies demographics, insurance, and registration data; maintains records and scheduling workflows.
• Communicates with providers and care teams to ensure smooth clinic operations.

Kenntnisse

Customer service

Communication

Teamwork

Multitasking

Ausbildung

High School Diploma or GED

Tools

Electronic Medical Records (EMR)

Multi-line phone system

Jobbeschreibung

Neighborhood Healthcare is seeking a Part-time Patient Services Representative in Poway to provide front office support, manage patient access and scheduling, and ensure a positive patient experience. This role serves as the first contact for patients and supports registration and scheduling workflows.

The position requires a High School Diploma or GED and at least one year of customer service experience; healthcare experience and EMR familiarity are preferred.