Patient Access & Experience Specialist

Talentify; Riverside (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

Neighborhood Healthcare in Riverside, CA seeks a Patient Services Representative to provide front office support, ensuring efficient patient access and a smooth clinic experience.

You will manage calls, registrations, and appointments, coordinate with providers and care teams, and help maintain accurate records in the electronic health record system; bilingual English/Spanish is highly preferred.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience; healthcare setting preferred.
• Bilingual English/Spanish highly preferred.

Responsibilities

• Greet and assist patients in a courteous, professional manner.
• Schedule, reschedule, and confirm appointments in the scheduling system.
• Verify patient demographics and insurance information.
• Receive and record patient payments when applicable.
• Maintain accurate scheduling workflows and patient records.

Skills

Strong communication

Multi-tasking

Organizational skills

Team player

Confidentiality

Education

High school diploma/GED

Tools

Electronic Medical Records (EMR)

Job description

Neighborhood Healthcare in Riverside, CA seeks a Patient Services Representative to provide front office support, ensuring efficient patient access and a smooth clinic experience.

You will manage calls, registrations, and appointments, coordinate with providers and care teams, and help maintain accurate records in the electronic health record system; bilingual English/Spanish is highly preferred.