Patient Access & Front Desk Coordinator (Bilingual)

Neighborhood Healthcare; Menifee (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

Neighborhood Healthcare in Menifee, CA is seeking a Patient Services Representative to provide front office support, manage scheduling, and ensure an excellent patient experience. You will be the first contact for patients and support clinic operations with registration and scheduling workflows.

Requirements include a high school diploma or GED, at least one year of customer service experience, and familiarity with electronic medical records and multi-line phone systems.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience.
• Experience working with electronic medical records and multi-line phone systems preferred.
• Bilingual English/Spanish highly preferred.

Responsibilities

• Serves as the first point of contact for patients, visitors, and calls.
• Greets and assists patients in a courteous and professional manner.
• Schedules, reschedules, and confirms patient appointments in the scheduling system.
• Conducts appointment reminders and provides visit preparation instructions.

Skills

Customer service experience

Bilingual English/Spanish

EMR familiarity

Multi-line phones

Education

High school diploma/GED

Job description

Neighborhood Healthcare in Menifee, CA is seeking a Patient Services Representative to provide front office support, manage scheduling, and ensure an excellent patient experience. You will be the first contact for patients and support clinic operations with registration and scheduling workflows.

Requirements include a high school diploma or GED, at least one year of customer service experience, and familiarity with electronic medical records and multi-line phone systems.