Patient Care Coordinator - Front Desk & Telehealth

Lifestance-Health; Baptist Hill (PA); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision

AD&D insurance

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Job summary

LifeStance Health seeks a Practice Coordinator to manage front office operations across Wayne, PA. You will greet patients, handle check-ins, and support clinicians and staff to ensure smooth daily workflows.

Responsibilities include coordinating appointments, processing payments, verifying insurance eligibility, and assisting with telehealth access while maintaining HIPAA compliance and a positive patient experience.

Qualifications

• High School or equivalent required; associate or bachelor preferred.
• 1+ years of experience in healthcare operations, customer service, or similar setting.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office and EMR systems.

Responsibilities

• Manage front office daily activities and patient flow for the practice.
• Greet/check in patients and handle scheduling, billing questions, and portal support.
• Assist with telehealth access, patient portal issues, and payment processing.
• Coordinate with clinicians and staff to maintain a smooth, compliant workflow.

Skills

Multitasking

Communication skills

HIPAA awareness

Education

High School or equivalent

Associate/Bachelor preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health seeks a Practice Coordinator to manage front office operations across Wayne, PA. You will greet patients, handle check-ins, and support clinicians and staff to ensure smooth daily workflows.

Responsibilities include coordinating appointments, processing payments, verifying insurance eligibility, and assisting with telehealth access while maintaining HIPAA compliance and a positive patient experience.