Patient Experience Coordinator – Front Desk

ModernMD Urgent Care; New York (NY); On-site; USD 37,440 - 46,100; Full time

Job summary

ModernMD Urgent Care is seeking a friendly, detail-oriented Front Desk Specialist to be the first point of contact for patients. You will register visits, verify insurance, and collect payments while maintaining a positive patient experience.

You will manage phone inquiries, document patient data in the EMR, and support administrative tasks. The role includes light cross-training in intake and scribe duties to assist providers as needed.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year experience in a customer service setting, preferably in healthcare.
• Strong customer service skills with a friendly and positive presentation.
• Strong attention to detail and organized.
• Ability to work with multiple managers in a fast-paced environment.
• Excellent interpersonal, communication, and diplomacy skills.
• Fluency in languages other than English is a plus.

Responsibilities

• Greet patients upon entry and register visits.
• Verify insurance and collect patient payments.
• Answer and route phone calls and messages; respond to questions.
• Document patient information accurately in the EMR and maintain flow in waiting area.
• Organize front desk supplies and ensure waiting area cleanliness.
• Assist with intake duties and scribe duties as needed.
• Maintain HIPAA compliance and confidentiality.

Skills

Customer service

Healthcare experience

Communication skills

Education

High school diploma

Tools

EMR software

Job description

ModernMD Urgent Care is seeking a friendly, detail-oriented Front Desk Specialist to be the first point of contact for patients. You will register visits, verify insurance, and collect payments while maintaining a positive patient experience.

You will manage phone inquiries, document patient data in the EMR, and support administrative tasks. The role includes light cross-training in intake and scribe duties to assist providers as needed.