Patient Concierge & Front Desk Specialist

ConvenientMD LLC; Ludlow (MA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401k match

Job summary

ConvenientMD is seeking a Medical Receptionist to be the first face patients see in our clinics. You’ll greet patients, register new and returning patients, verify insurance information, collect payments, and help ensure patients are seen promptly.

This role is ideal for someone starting a career in healthcare or customer service. You’ll work in a busy, patient‑focused environment, use multiple software systems, and collaborate with clinicians to deliver friendly, efficient service.

Qualifications

• Education: High School Diploma or GED required.
• Proactive and confident communicator across channels.
• Detail-oriented with strong organizational skills.
• Respect for patient privacy and HIPAA compliance.

Responsibilities

• Greet patients and visitors and complete patient registration.
• Handle insurance and billing inquiries and document securely.
• Aid patients and coordinate with clinical team to ensure timely visits.
• Perform front desk tasks and maintain organized reception area.
• Familiarity with electronic records systems and scheduling software.

Education

High School Diploma or GED

Tools

EMR software

Job description

ConvenientMD is seeking a Medical Receptionist to be the first face patients see in our clinics. You’ll greet patients, register new and returning patients, verify insurance information, collect payments, and help ensure patients are seen promptly.

This role is ideal for someone starting a career in healthcare or customer service. You’ll work in a busy, patient‑focused environment, use multiple software systems, and collaborate with clinicians to deliver friendly, efficient service.