Patient Experience Coordinator — Front Desk

Summit Medical Group; Knoxville (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

PTO

Medical, Dental, Vision

STD, LTD

Life Insurance

401K

Job summary

Summit Medical Group at Deane Hill Northshore is seeking an experienced Multi-Duty Receptionist to join our patient‑centered team. This full‑time role supports front desk operations, registration, scheduling, and patient communications in a busy medical office.

Ideal candidates have strong communication and organization skills, minimum one year in a medical office setting, and a commitment to excellent patient service.

Qualifications

• Must have excellent communication and interpersonal skills.
• Experience in a medical office setting is preferred.
• Ability to manage multiple tasks and remain organized in a fast paced environment.

Responsibilities

• Answers phone calls in a professional manner and assists callers.
• Greets patients and visitors in a courteous, helpful manner.
• Checks‑in patients, verifies and updates information, and collects copays as needed.
• Handles appointment scheduling, referrals, and pre‑certifications.

Skills

Communication skills

Attention to detail

Time management

Organization

Customer service

Active listening

Teamwork

Education

High School Diploma

Tools

EMR systems

Medical office software

Job description

Summit Medical Group at Deane Hill Northshore is seeking an experienced Multi-Duty Receptionist to join our patient‑centered team. This full‑time role supports front desk operations, registration, scheduling, and patient communications in a busy medical office.

Ideal candidates have strong communication and organization skills, minimum one year in a medical office setting, and a commitment to excellent patient service.