Multi-Duty Front Office Specialist - Full-Time, On-Site

SMG Brand; Knoxville (TN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

PTO

Medical

Dental

Vision

STD

LTD

Life Insurance

401K

Job summary

Summit Medical Group at Deane Hill Northshore in Knoxville, TN is seeking an experienced Multi-Duty Receptionist to join our patient-focused team. This full-time, on-site role supports front desk operations, patient check-in, scheduling, and daily administrative tasks in a busy medical office.

Ideal candidates will have a High School Diploma or equivalent and at least one year of medical office experience. We offer comprehensive benefits and a team-driven environment that values collaboration

Qualifications

• Education: High School Diploma, or equivalent, required.
• Experience: Prefer one year experience in a medical office setting.

Responsibilities

• Answers phone calls in a professional manner and assists caller's needs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner
• Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service oriented.
• Appointment scheduling, referrals, and pre-certifications, etc.
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 2 weeks in advance for time off (excluding emergencies.)
• Cooperates and helps coworkers if needed and is committed to the success of the team.
• Attends meetings, as required.
• Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work, as assigned.

Skills

Customer service

Phone etiquette

Front desk

Communication

Education

High School Diploma or equivalent

Job description

Summit Medical Group at Deane Hill Northshore in Knoxville, TN is seeking an experienced Multi-Duty Receptionist to join our patient-focused team. This full-time, on-site role supports front desk operations, patient check-in, scheduling, and daily administrative tasks in a busy medical office.

Ideal candidates will have a High School Diploma or equivalent and at least one year of medical office experience. We offer comprehensive benefits and a team-driven environment that values collaboration