Multi-Duty Receptionist - Summit Medical Group at Deane Hill Northshore

Summit Medical Group; Knoxville (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

PTO

Medical, Dental, Vision

STD, LTD

Life Insurance

401K

Job summary

Summit Medical Group at Deane Hill Northshore is seeking an experienced Multi-Duty Receptionist to join our patient‑centered team. This full‑time role supports front desk operations, registration, scheduling, and patient communications in a busy medical office.

Ideal candidates have strong communication and organization skills, minimum one year in a medical office setting, and a commitment to excellent patient service.

Qualifications

• Must have excellent communication and interpersonal skills.
• Experience in a medical office setting is preferred.
• Ability to manage multiple tasks and remain organized in a fast paced environment.

Responsibilities

• Answers phone calls in a professional manner and assists callers.
• Greets patients and visitors in a courteous, helpful manner.
• Checks‑in patients, verifies and updates information, and collects copays as needed.
• Handles appointment scheduling, referrals, and pre‑certifications.

Skills

Communication skills

Attention to detail

Time management

Organization

Customer service

Active listening

Teamwork

Education

High School Diploma

Tools

EMR systems

Medical office software

Job description

Summit Medical Group at Deane Hill Northshore, a division of Summit Medical Group, is seeking an experienced Multi - Duty Receptionist to join their passionate, authentic, and growing team of professionals. This is a Full-time opportunity.

Schedule

Monday - Friday 10:00 a.m. - 6:00 p.m.

We are team-driven, collaboration-minded, and all-in to provide the best patient care possible to the community we serve. “It’s not my job” is a phrase you will not hear around here!

Responsibilities: (List does not include all duties assigned:)

• Answers phone calls in a professional manner and assists caller’s needs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner
• Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service oriented.
• Appointment scheduling, referrals, and pre-certifications, etc.
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 2 weeks in advance for time off (excluding emergencies.)
• Cooperates and helps coworkers if needed and is committed to the success of the team.
• Attends meetings, as required.
• Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work, as assigned.

Full Benefits Package available including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401K, and more!

Our Ideal Team Player

• Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.
• Ability to build trust through active listening and collaboration, while being humble and people smart.
• Team-first mindset with a desire to help others and is motivated by pursuing excellence. Experience in healthcare preferred but not required.

Education

High School Diploma, or equivalent, required.

Experience

Prefer one year experience in a medical office setting.

Summit Medical Group is East Tennessee’s largest primary care organization with more than 526 providers at 90 practice locations in 23 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.