Patient Experience Front Desk Coordinator

DCSS MANAGEMENT LLC; Mechanicsburg (Cumberland County); On-site; USD 32,000 - 42,000; Full time

Job summary

DCSS MANAGEMENT LLC is seeking a Front Desk Associate to deliver exceptional patient service and assist with administrative tasks in a welcoming lobby environment.

The role requires a High School Diploma and 1–3 years of medical office experience, strong communication, and organizational skills. On-site position with MS Office and EMA familiarity to support daily operations and patient flow.

Qualifications

• High School Diploma required.
• 1-3 years of relevant medical/surgical practice experience.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Resourceful and proactive when issues arise.
• Excellent organizational and time-management skills.
• Customer service attitude.

Responsibilities

• Greet and welcome visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate department or individual.
• Provide excellent customer support and resolve inquiries promptly.
• Manage mail, packages, and deliveries.
• Schedule appointments and maintain calendars in the EMR system.
• Assist with filing, transcribing, and organizing documents.
• Perform clerical duties such as data entry, scanning, and photocopying.
• Assist with inventory management and event planning.

Skills

Customer service

Professional appearance

Written & verbal communication

Practice management software EMA

MS Word & Excel

Education

High School Diploma

Tools

EMA Practice Management

Microsoft Word

Microsoft Excel

Job description

DCSS MANAGEMENT LLC is seeking a Front Desk Associate to deliver exceptional patient service and assist with administrative tasks in a welcoming lobby environment.

The role requires a High School Diploma and 1–3 years of medical office experience, strong communication, and organizational skills. On-site position with MS Office and EMA familiarity to support daily operations and patient flow.