Patient Experience Expert I — Medical Front Desk

CAN Community Health Inc.; Daytona Beach (FL); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

PTO & Sick time

11 Paid Company Holidays

Training & certification support

Health, dental, vision with company co

Retirement plan with employer match up

Tuition Reimbursement

Other voluntary plans

Career growth opportunities

Job summary

CAN Community Health Inc. seeks a Medical Front Desk Receptionist/Patient Experience Expert I to be the welcoming first contact. You’ll handle patient registration, scheduling and payments with accuracy and courtesy, ensuring timely access to care.

This full-time, day-shift role offers competitive pay, PTO, holidays, training support and a comprehensive benefits package. Experience in medical front office and EMR systems is preferred.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year experience in a medical office or front office setting.
• Knowledge of electronic medical records systems preferred.
• Must be able to operate a motor vehicle and have valid insurance and driver’s license.

Responsibilities

• Represent CAN Community Health’s mission, vision, and values in all interactions.
• Provide professional, confidential assistance to patients.
• Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
• Verify and update patient insurance information and eligibility during check-in.
• Explain billing policies, insurance coverage and patient financial responsibilities clearly.
• Ensure compliance with federal and state billing regulations and clinic policies.
• Collaborate with Revenue Cycle Management (RCM) to resolve discrepancies and ensure payments are posted accurately.
• Schedule and confirm patient appointments, managing follow-up for missing payments.
• Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
• Assist with other front desk duties including answering phones and managing patient paperwork.

Skills

Customer service

Phone etiquette

Scheduling coordination

Education

High School Diploma or equivalent

1 year medical office/front desk experience

EMR knowledge preferred

Tools

Electronic Medical Records (EMR) systems

Job description

CAN Community Health Inc. seeks a Medical Front Desk Receptionist/Patient Experience Expert I to be the welcoming first contact. You’ll handle patient registration, scheduling and payments with accuracy and courtesy, ensuring timely access to care.

This full-time, day-shift role offers competitive pay, PTO, holidays, training support and a comprehensive benefits package. Experience in medical front office and EMR systems is preferred.