Patient Experience Coordinator – Front Desk

Athletico Physical Therapy; Goldsboro (NC); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

HSA & FSA

401(k) with company match

Paid time off

Parental leave

Employee assistance program

Job summary

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while maintaining a seamless front-office experience. The PEC work closely with Clinic Managers and PES to support revenue cycle performance and data integrity.

Responsibilities include coordinating scheduling, educating patients on payments, and using EMR systems to monitor outcomes and drive improvements.

Qualifications

• Proven experience in a fast-paced front-office environment with a focus on patient interaction.
• Familiarity with medical billing, insurance verification, and financial clearance is preferred.
• Strong organizational skills and attention to detail are required.

Responsibilities

• Greet patients warmly and deliver an exceptional front-office experience.
• Complete patient intake and registration with accurate demographic and insurance data.
• Educate patients on financial responsibilities and payment options.

Skills

Customer service

MS Office

Time management

Communication

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Dashboards & reporting tools

Microsoft Teams

Job description

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while maintaining a seamless front-office experience. The PEC work closely with Clinic Managers and PES to support revenue cycle performance and data integrity.

Responsibilities include coordinating scheduling, educating patients on payments, and using EMR systems to monitor outcomes and drive improvements.