Patient Experience Coordinator - Front Desk

Madison, LTD.; Fitchburg (WI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Dental Health Associates is seeking a Patient Coordinator to join our front desk team at the Fitchburg clinic. You will be the first point of contact for patients, ensuring a welcoming, professional, and efficient experience from check-in to checkout.

In this role you will handle phone calls, schedule appointments, verify insurance, process payments, and maintain confidential patient records while supporting the dental team to deliver outstanding patient care in a busy, patient-centered practice.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Detail-oriented and reliable team player.
• Ability to multitask in a fast-paced front-desk environment.

Responsibilities

• Welcome patients warmly, ensuring they feel comfortable and supported throughout their visit.
• Handle front desk operations, including answering phone calls, scheduling appointments, and managing patient flow.
• Verify insurance coverage, ensuring all necessary documentation is accurate and complete.
• Process patient payments, explain financial policies clearly, and address billing inquiries.
• Maintain accurate and confidential patient records, adhering to compliance standards.
• Collaborate with the dental team to ensure seamless communication and outstanding patient care.
• Assist with administrative tasks such as preparing reports and organizing office supplies.

Skills

Communication

Interpersonal skills

Attention to detail

Team player

Education

High school diploma

Job description

Dental Health Associates is seeking a Patient Coordinator to join our front desk team at the Fitchburg clinic. You will be the first point of contact for patients, ensuring a welcoming, professional, and efficient experience from check-in to checkout.

In this role you will handle phone calls, schedule appointments, verify insurance, process payments, and maintain confidential patient records while supporting the dental team to deliver outstanding patient care in a busy, patient-centered practice.