Dental Front Office & Patient Experience Specialist

Partnerships for Dentists; Fort Payne (AL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive Salary

401(k) Matching

Health, Dental, and Vision Insurance

Life Insurance

Paid Time Off (PTO)

Paid Holidays

Employee Perks & Discounts

Job summary

Partnerships for Dentists is seeking a friendly Patient Care Coordinator to be the first point of contact for patients. You will handle scheduling, financial coordination, and follow-up to ensure a smooth care experience.

You will greet patients, answer calls, confirm appointments, review treatment plans and fees, collect co-pays, and verify insurance. This role supports front-office operations and requires teamwork with clinicians.

Qualifications

• 1–3+ years in front-office, medical/dental billing, or insurance coordination.
• Outstanding communication and customer service skills.
• Familiarity with dental terminology and ADA codes is a plus.

Responsibilities

• Greet patients and ensure a welcoming front-office experience
• Answer phones, confirm appointments, and manage daily schedules to meet productivity goals
• Present treatment plans, review fees, discuss payment options, and collect co-pays
• Verify insurance benefits, handle claims, and manage accounts receivable follow-up
• Maintain accurate patient records and support all aspects of front-office operations
• Coordinate referrals and follow through on patient care with clinicians
• Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations
• Participate in daily huddles and communicate clearly with the clinical team
• Ensure HIPAA and OSHA compliance at all times
• Promote the practice by asking for reviews and referrals
• Support cleanliness and organization in both front office and shared areas

Skills

Front-office experience

Medical/dental billing

Insurance coordination

Customer service

Job description

Partnerships for Dentists is seeking a friendly Patient Care Coordinator to be the first point of contact for patients. You will handle scheduling, financial coordination, and follow-up to ensure a smooth care experience.

You will greet patients, answer calls, confirm appointments, review treatment plans and fees, collect co-pays, and verify insurance. This role supports front-office operations and requires teamwork with clinicians.