Patient Concierge & Front Desk Coordinator

Dental Health Associates of Madison; Fitchburg (WI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Referral program

Vision insurance

Job summary

Dental Health Associates of Madison is seeking a Patient Coordinator for our Fitchburg South Clinic. You will be the first point of contact, greeting patients, coordinating check-in/check-out, and ensuring a welcoming, efficient visit.

You will manage front desk tasks, verify insurance, handle payments, maintain records, and support the dental team to deliver exceptional care. This in-person role offers daytime hours and opportunities for growth within a doctor-owned practice.

Qualifications

• High school diploma or equivalent.
• A genuine passion for delivering top-notch patient care.
• Strong communication and interpersonal skills with a friendly and professional demeanor.
• Detail-oriented, organized, and reliable team player with a strong work ethic.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Welcome patients warmly, ensuring they feel comfortable and supported throughout their visit.
• Handle front desk operations, including answering phone calls, scheduling appointments, and managing patient flow efficiently.
• Verify insurance coverage, ensuring all necessary documentation is accurate and complete.
• Process patient payments, explain financial policies clearly, and professionally address billing inquiries.
• Maintain accurate and confidential patient records, adhering to compliance standards.
• Collaborate with the dental team to ensure seamless communication and outstanding patient care.
• Assist with administrative tasks such as preparing reports, organizing office supplies, and supporting daily operations.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Team player

Education

High school diploma or equivalent

Job description

Dental Health Associates of Madison is seeking a Patient Coordinator for our Fitchburg South Clinic. You will be the first point of contact, greeting patients, coordinating check-in/check-out, and ensuring a welcoming, efficient visit.

You will manage front desk tasks, verify insurance, handle payments, maintain records, and support the dental team to deliver exceptional care. This in-person role offers daytime hours and opportunities for growth within a doctor-owned practice.