Patient Experience Coordinator — Front Desk & Scheduling

Talentify; Worcester (MA); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Dental benefits

Vision benefits

401(k) with match

Career development

Job summary

Aspen Dental is hiring a Patient Coordinator to join our front-office team and support patient experiences across our practice in Worcester, MA. You’ll handle scheduling, patient check-in, and office tasks after a four-week training program to ensure quality care and efficient operations.

You’ll collaborate with clinicians and staff, provide compassionate service, verify insurance, balance deposits, and help build trust with patients while adhering to policy and privacy standards.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills with an ethical mindset.
• High regard for time management.
• Organized and detail oriented.
• Must be age 18 or older.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Provide patient support by scheduling and confirming patient appointments, organizing charts, verifying insurance and payment collection.
• Balance nightly deposits and credit card processing.
• Additional tasks as assigned by the Manager.

Skills

Communication skills

Interpersonal skills

Time management

Organization

Education

High school diploma or equivalent

Job description

Aspen Dental is hiring a Patient Coordinator to join our front-office team and support patient experiences across our practice in Worcester, MA. You’ll handle scheduling, patient check-in, and office tasks after a four-week training program to ensure quality care and efficient operations.

You’ll collaborate with clinicians and staff, provide compassionate service, verify insurance, balance deposits, and help build trust with patients while adhering to policy and privacy standards.