Dental Patient Experience Coordinator

Great Expressions Dental Centers; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Great Expressions Dental Centers is seeking a friendly Patient Coordinator to be the first point of contact for patients. You will greet visitors, schedule appointments, manage patient records, and handle general front desk duties to ensure a smooth, welcoming experience.

In this role, you will verify insurance, collect co-pays, coordinate with dental staff, and respond to inquiries by phone, email, or in person.

Qualifications

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

Responsibilities

• Greet patients and provide a warm, friendly welcome.
• Schedule and coordinate appointments with staff.
• Manage patient records and ensure privacy compliance.
• Confirm and remind patients of upcoming appointments.
• Collect co-pays and process insurance information.
• Respond to patient inquiries via phone, email, or in person.
• Maintain reception area and patient flow.
• Coordinate with hygienists, assistants, and dentists about arrivals and changes.

Skills

Customer service

Communication

Phone etiquette

Education

High school diploma

Tools

Practice management software

Job description

Great Expressions Dental Centers is seeking a friendly Patient Coordinator to be the first point of contact for patients. You will greet visitors, schedule appointments, manage patient records, and handle general front desk duties to ensure a smooth, welcoming experience.

In this role, you will verify insurance, collect co-pays, coordinate with dental staff, and respond to inquiries by phone, email, or in person.