Patient Experience Coordinator - Front Desk

HealthPartners; Burnsville (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Park Nicollet seeks a Medical Receptionist to join our team, handling front desk duties and call center tasks. You will greet patients, collect copays, and schedule follow-ups while supporting clerical duties to ensure smooth department operations.

The role emphasizes accurate data entry, strong communication, and adherence to confidentiality. Monday–Friday schedule with daytime hours supports a steady patient flow and positive patient experiences.

Qualifications

• Minimum 6 months related experience.
• Strong verbal and written communication abilities.
• Ability to greet patients professionally and handle co-pays.

Responsibilities

• Greet patients and assist at the front desk.
• Collect co-pays and schedule follow-up appointments and referrals.
• Support departmental clerical duties and maintain patient confidentiality.
• Provide fast, courteous service and accurate information to patients.

Skills

Phone etiquette

Customer service

Medical terminology

Typing/Keyboarding

Tools

PC

Telephone equipment

Job description

Park Nicollet seeks a Medical Receptionist to join our team, handling front desk duties and call center tasks. You will greet patients, collect copays, and schedule follow-ups while supporting clerical duties to ensure smooth department operations.

The role emphasizes accurate data entry, strong communication, and adherence to confidentiality. Monday–Friday schedule with daytime hours supports a steady patient flow and positive patient experiences.