Patient Experience Coordinator — Front Desk

Bethesda Vision Care; Bethesda (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

Bethesda Vision Care is seeking a Patient Care Coordinator I to provide high-quality patient service at the front desk. You will speak with patients on the phone, schedule appointments, greet patients, and handle check-in/out while performing various front desk tasks.

The role emphasizes professionalism, punctuality, and strong customer service. The ideal candidate will have 1+ years of experience and a willingness to learn, with excellent time management and attention to detail.

Qualifications

• Excellent customer service skills and personal presentation are critical to this role.
• Experience preferred, but we are willing to train someone with good customer service skills and a desire to learn.

Responsibilities

• Speak with patients on the phone and schedule appointments.
• Greet patients and assist with patient check-in and check-out.
• Perform front desk administrative duties and other duties as needed.

Skills

Customer service

Time management

Attention to detail

Multi-tasking

Computer proficiency

Job description

Bethesda Vision Care is seeking a Patient Care Coordinator I to provide high-quality patient service at the front desk. You will speak with patients on the phone, schedule appointments, greet patients, and handle check-in/out while performing various front desk tasks.

The role emphasizes professionalism, punctuality, and strong customer service. The ideal candidate will have 1+ years of experience and a willingness to learn, with excellent time management and attention to detail.