Orthopedic Patient Services & Scheduling Coordinator

OrthoBethesda; Bethesda (MD); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401K matching

Paid time off

Professional development

Job summary

OrthoBethesda in Bethesda is seeking an experienced Patient Service Coordinator to manage front-office activities and patient flow. You will greet calls, document messages, schedule appointments, collect payments, and verify insurance information to keep visits efficient and accurate.

The role requires strong communication, multi-tasking, and knowledge of medical terminology. A friendly, calm demeanor and proficiency with billing software are essential in this busy practice environment.

Qualifications

• High School diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to multi-task and remain calm in a busy medical office.
• Proficient with a multi-line telephone system and billing software.
• Familiarity with medical terminology.

Responsibilities

• Receives and directs incoming telephone calls politely.
• Accurately documents messages and forwards to therapists and personnel in a timely manner.
• Checks voicemail boxes regularly and follows up on calls.
• Schedules patient appointments and collects complete demographic and insurance information.
• Explains insurance benefits to patients.
• Manages cancellation list and maintains patient flow.
• Ensures patients sign in and present required referrals.
• Registers new patients and updates patient information in the system.
• Collects co-pays and payments; issues receipts and reconciles logs.
• Follows opening/closing tasks and coordinates supply orders.

Skills

Excellent written and verbal comms

Multi-tasking

Keyboard proficiency

Medical terminology knowledge

Billing software familiarity

Education

High School Diploma

Tools

Billing software

Job description

OrthoBethesda in Bethesda is seeking an experienced Patient Service Coordinator to manage front-office activities and patient flow. You will greet calls, document messages, schedule appointments, collect payments, and verify insurance information to keep visits efficient and accurate.

The role requires strong communication, multi-tasking, and knowledge of medical terminology. A friendly, calm demeanor and proficiency with billing software are essential in this busy practice environment.