Patient Experience & Scheduling Specialist (401k + PTO)

Flagship Specialty Partners; Hendersonville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k with match

Eight paid holidays

Generous PTO accrual

Job summary

Flagship Specialty Partners is seeking a patient care/medical office coordinator to join a dynamic oral surgery practice. You will ensure excellent patient experience, handle scheduling, benefit verification, and communications with referrals and insurance providers.

Ideal candidates will have a high school diploma, experience in medical/dental offices, and proficiency with MS Office and EMR systems. Training on new software and EMR will be provided.

Qualifications

• High school diploma (or equivalent) and prior experience working in a medical or dental office.
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products.
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR.

Responsibilities

• Exhibits outstanding customer service with the patient as the number one priority.
• Answers the telephone and responds to inquiries, directs callers, or creates new patient appointments.
• Confirms patients' appointments and provides instructions prior to their initial visit.
• Contacts patients regarding benefits, co-pays, and coverage information for outpatient procedures.
• Assists with requests from third party payers for additional information.
• Coordinates baseline aspects of benefit verification or self-pay options for new patients.
• Coordinates with coworkers and other offices to verify referrals and radiography.

Skills

Customer Service

MS Office

EMR systems

Data entry

Education

High school diploma

Tools

EMR

Job description

Flagship Specialty Partners is seeking a patient care/medical office coordinator to join a dynamic oral surgery practice. You will ensure excellent patient experience, handle scheduling, benefit verification, and communications with referrals and insurance providers.

Ideal candidates will have a high school diploma, experience in medical/dental offices, and proficiency with MS Office and EMR systems. Training on new software and EMR will be provided.