Patient Experience Coordinator

Carolinas Center For Oral & Facial Surgery; Easley (SC); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

401k with match

Eight paid holidays

PTO accrual starting immediately

Résumé du poste

Carolinas Center For Oral & Facial Surgery in Easley, SC is seeking a Patient Experience Coordinator to ensure every patient receives an outstanding experience from start to finish. The role handles referrals, schedules appointments, verifies benefits and communicates co-pays, while coordinating with the care team to deliver seamless service and support.

Ideal candidates have a high school diploma and experience in a medical or dental office, proficiency with MS Office, and the ability to learn

Qualifications

• High school diploma and prior experience in a medical or dental office.
• Proficient with computer programs, including Microsoft Office and EMR.
• Ability to quickly learn new software programs.

Responsabilités

• Be the point of contact for referrals and guide patients through the process.
• Exhibits outstanding customer service with the patient as a priority.
• Answers the telephone and schedules or directs patient appointments.
• Verifies benefits and co-pays and communicates coverage information for procedures.
• Coordinates with staff to verify referrals and radiography.

Connaissances

Customer service

Phone etiquette

Computer skills

Formation

High school diploma

Associate/Bachelor in healthcare administration

Outils

Microsoft Office

EMR systems

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Experience Coordinator

Full Time Clerical Easley, SC, US

2 days ago Requisition ID: 2659

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!

*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship’s evaluation of pay, which is a consideration of job experience, certifications, etc.*

Continue your career in a role that allows you to ensure all patients’ needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish.

Here are some of the job duties you will perform:

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

To be considered for this role, you need to have the following qualifications:

• High school diploma (or equivalent) and prior experience working in a medical or dental office
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

Some of our preferred qualifications are:

• Associates or Bachelor's degree in healthcare administration (or related field)
• 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience
• Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling
• Experience with financial counseling in a medical office