Patient Experience Coordinator - Dental Office

First Choice Dental; City of Pewaukee (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

First Choice Dental in Pewaukee is seeking a warm, organized Patient Coordinator to support front desk operations and the patient experience. You will create a welcoming first impression, manage scheduling, handle patient inquiries, and assist with insurance verification and treatment estimates.

The ideal candidate will be highly organized, customer-service oriented, and comfortable using dental software and scheduling systems to ensure a smooth patient flow and a high-end experience.

Qualifications

• Demonstrates strong customer service and communication skills.
• Maintains organization and attention to detail in a fast-paced setting.
• Ability to multitask while remaining calm and friendly.
• Experience with dental software and scheduling systems preferred.

Responsibilities

• Welcome patients with professionalism and warmth.
• Manage appointment scheduling, confirmations, and patient flow.
• Answer phones and assist with general office communication.
• Verify insurance benefits and explain treatment estimates and payment options.
• Maintain accurate patient records and documentation.
• Support clinical team with front office operations.
• Ensure HIPAA compliance and confidentiality.

Skills

Customer service

Communication

Organized

Multitasking

Team player

Phone etiquette

Tools

Dental software

Scheduling systems

Job description

First Choice Dental in Pewaukee is seeking a warm, organized Patient Coordinator to support front desk operations and the patient experience. You will create a welcoming first impression, manage scheduling, handle patient inquiries, and assist with insurance verification and treatment estimates.

The ideal candidate will be highly organized, customer-service oriented, and comfortable using dental software and scheduling systems to ensure a smooth patient flow and a high-end experience.