Patient Concierge & Front Office Coordinator

First Choice Dental; Town of Middleton (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Growth opportunities

Modern environment

Collaborative culture

Meaningful work

Job summary

First Choice Dental in Middleton, WI is seeking a warm, organized Patient Coordinator who thrives in a fast-paced practice and loves helping people feel cared for. You will manage appointment scheduling, answer phones, verify insurance, and maintain patient records to ensure a smooth front-office flow.

In this role you will be the friendly bridge between patients and the clinical team, uphold HIPAA standards, support the reception, and contribute to a high-end, hospitality-focused patient

Qualifications

• Front desk or administrative experience preferred.
• Experience with dental software is a plus.
• Strong communication and customer service skills required.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Welcome patients with professionalism, warmth, and positive energy
• Manage appointment scheduling, confirmations, and patient flow throughout the day
• Answer phones, respond to patient questions, and assist with general office communication
• Verify insurance benefits and help patients understand treatment estimates and payment options
• Maintain accurate patient records and documentation
• Support the clinical team by ensuring efficient front office operations
• Handle patient concerns with empathy, discretion, and professionalism
• Help create an organized, high-end, hospitality-focused patient experience
• Assist with patient retention efforts, follow-up communication, and reactivation initiatives
• Ensure HIPAA compliance and confidentiality standards are consistently maintained

Skills

Customer service

Communication

Organized

Multitasking

Team player

Attention to detail

Tools

Dental software

Job description

First Choice Dental in Middleton, WI is seeking a warm, organized Patient Coordinator who thrives in a fast-paced practice and loves helping people feel cared for. You will manage appointment scheduling, answer phones, verify insurance, and maintain patient records to ensure a smooth front-office flow.

In this role you will be the friendly bridge between patients and the clinical team, uphold HIPAA standards, support the reception, and contribute to a high-end, hospitality-focused patient