Gastroenterology Patient Services Coordinator

Baptist Memorial Health Care Corporation; Jonesboro (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Jonesboro, AR seeks a Coordinator-Customer Service to be the first point of contact for patients and visitors in a physician practice. You will schedule appointments, collect demographics and insurance information, and provide basic financial counseling as needed.

The role requires one year of experience in a physician practice or clinic, an Associates Degree, and knowledge of medical terminology.

Qualifications

• One year of experience in a physician practice or clinic.
• Associates Degree or collegiate/medical trade completion.
• Current knowledge of medical terminology.
• Excellent customer relations skills; basic Windows applications.

Responsibilities

• Verifies insurance, communicates with carriers for reimbursement.
• Performs daily/ monthly close out procedures for internal controls.
• Maintains knowledge of co-pays, deductibles, and worker's comp protocols.
• Promotes customer satisfaction with professional communication.
• Answers phones, directs messages, and maintains workflow.
• Schedules appointments and collects demographic/insurance data.
• Maintains organized files/records and confidentiality.
• Assists with financial counseling and payment arrangements.
• Completes assigned goals.

Skills

Customer relations

Windows basics

Medical terminology

Education

Associates Degree

Job description

Baptist Memorial Health Care Corporation in Jonesboro, AR seeks a Coordinator-Customer Service to be the first point of contact for patients and visitors in a physician practice. You will schedule appointments, collect demographics and insurance information, and provide basic financial counseling as needed.

The role requires one year of experience in a physician practice or clinic, an Associates Degree, and knowledge of medical terminology.