Patient Experience Coordinator

Philadelphia Hand to Shoulder Center; Willistown Township (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Life insurance

401(k) with employer match

Paid time off and holidays

Opportunities for growth

Job summary

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder Center, is seeking a Patient Service Representative for our Paoli, Exton and Collegeville, PA offices. You will greet patients, manage check-in/check-out, verify insurance, schedule appointments, and collect payments in a patient-centered environment.

This is a full-time role with Monday through Friday hours, offering comprehensive benefits and opportunities for growth within a leading regional orthopedic network.

Qualifications

• Minimum 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred.
• Experience with insurance rules and medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus).
• Experience collecting payments and explaining financial responsibilities to patients preferred.
• Knowledge of HIPAA guidelines and office safety protocols.
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders.

Responsibilities

• Greet patients and acknowledge arrivals; notify Medical Assistants and Providers.
• Answer incoming calls promptly and courteously; direct inquiries as appropriate.
• Instruct patients to complete medical history and information forms; review and correct account details.
• Obtain complete demographic and insurance information; ensure required documentation and authorizations are in place.
• Identify and collect co-payments, co-insurances, and outstanding balances; establish payment plans as authorized.
• Explain financial and insurance requirements to patients; refer complex issues to Billing.
• Verify insurance benefits and notify patients or staff of coverage limitations or authorization needs.
• Scan and upload patient documents into the EMR system.
• Schedule and confirm patient appointments; ensure referrals and authorizations are received.
• Prepare charts for upcoming appointments and communicate scheduling delays to patients in the lobby.
• Maintain and balance cash drawers; reconcile daily transactions.
• Protect patient privacy and confidentiality per HIPAA; maintain a clean, professional front-office environment.
• Perform other duties as assigned

Skills

Customer service

Communication

HIPAA knowledge

Teamwork

Education

High school diploma/GED

Tools

Allscripts Pro Suite

Job description

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder Center, is seeking a Patient Service Representative for our Paoli, Exton and Collegeville, PA offices. You will greet patients, manage check-in/check-out, verify insurance, schedule appointments, and collect payments in a patient-centered environment.

This is a full-time role with Monday through Friday hours, offering comprehensive benefits and opportunities for growth within a leading regional orthopedic network.