On-site Patient Access Specialist – Orthopedics

Philadelphia Hand to Shoulder Center; Exton (PA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with employer match

Generous paid sick and vacation time

7 paid holidays annually

Employer-paid life insurance

Job summary

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder Center, is seeking a dedicated Patient Service Representative for our Exton, PA office. The role focuses on front-desk duties, patient check-in/check-out, insurance verification, scheduling, and payments in a HIPAA-compliant setting.

The ideal candidate will have 1–2 years of medical front-office experience, familiarity with EMR systems (Allscripts Pro Suite a plus), and strong communication skills to support physicians and

Qualifications

• Minimum of 1–2 years of patient registration or front office experience in a medical setting.
• Experience with insurance rules & regulations, medical terminology, and EMR systems (Allscripts Pro Suite a plus).
• Experience collecting payments and explaining financial responsibilities to patients.
• Knowledge of HIPAA guidelines and office safety protocols.
• Ability to communicate effectively with physicians, staff, patients, and the public.

Responsibilities

• Greet and acknowledge patients promptly; notify MAs and Providers of their arrival
• Answer incoming calls accurately and relay messages as needed
• Assist patients in completing medical history and other required forms
• Collect demographic and insurance information, financial consent forms, and required authorizations/referrals
• Collect co-payments, co-insurances, and past-due balances; explain financial responsibilities to patients
• Complete insurance and benefits verifications and notify relevant parties of coverage issues
• Schedule follow-up appointments and coordinate authorizations or referrals
• Scan patient information and maintain accurate EMR documentation
• Prepare charts for the following day according to the practice schedule
• Maintain a secure and accurate cash drawer, including daily balancing
• Uphold patient confidentiality and HIPAA compliance
• Maintain an organized and professional front office workspace
• Follow established front office SOPs and site-specific protocols
• Perform other duties as assigned

Skills

Customer service

Communication

HIPAA compliance

Education

High school diploma / GED

Tools

Allscripts Pro Suite

Job description

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder Center, is seeking a dedicated Patient Service Representative for our Exton, PA office. The role focuses on front-desk duties, patient check-in/check-out, insurance verification, scheduling, and payments in a HIPAA-compliant setting.

The ideal candidate will have 1–2 years of medical front-office experience, familiarity with EMR systems (Allscripts Pro Suite a plus), and strong communication skills to support physicians and