Patient Access Specialist - Orthopedics

PHSC; West Chester (Chester County); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical benefits

401(k)

Paid time off

Growth opportunities

Zusammenfassung

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder Center, seeks a dedicated Patient Service Representative for our West Chester, PA office to provide front-office support, greet patients, verify insurance, schedule appointments, and collect payments.

This is a full-time, on-site role with Monday–Friday work hours, offering growth opportunities in a patient-focused, HIPAA-compliant environment with accurate EMR documentation.

Qualifikationen

• Minimum 1–2 years of patient registration or front office experience in a medical or healthcare setting.
• Experience with insurance rules, medical terminology, and EMR systems preferred (Allscripts Pro Suite a plus).
• Experience collecting payments and explaining financial responsibilities to patients preferred.
• Knowledge of HIPAA guidelines and office safety protocols.
• Ability to communicate effectively with physicians, staff, patients, and the public.

Aufgaben

• Greet and acknowledge patients; notify MAs and Providers of arrival.
• Answer incoming calls and relay messages as needed.
• Assist patients with completing medical history and forms.
• Collect demographic and insurance information, financial consent forms, and required authorizations/referrals.
• Collect co-payments, co-insurances, and past-due balances; explain financial responsibilities to patients.
• Complete insurance and benefits verifications and notify relevant parties of coverage issues.
• Schedule follow-up appointments and coordinate authorizations or referrals.
• Scan patient information and maintain accurate EMR documentation.
• Prepare charts for the following day according to the practice schedule.
• Maintain a secure and accurate cash drawer, including daily balancing.
• Uphold patient confidentiality and HIPAA compliance.
• Maintain an organized and professional front office workspace.
• Follow established front office SOPs and site-specific protocols.
• Perform other duties as assigned

Kenntnisse

Customer service

Front desk operations

Communication

HIPAA compliance

Cash handling

Ausbildung

High school diploma, GED, or equivalent working knowledge

Tools

Allscripts Pro Suite

Jobbeschreibung

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder Center, seeks a dedicated Patient Service Representative for our West Chester, PA office to provide front-office support, greet patients, verify insurance, schedule appointments, and collect payments.

This is a full-time, on-site role with Monday–Friday work hours, offering growth opportunities in a patient-focused, HIPAA-compliant environment with accurate EMR documentation.