Patient Service Representative

Philadelphia Hand to Shoulder Center; Willistown Township (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Life insurance

401(k) with employer match

Paid time off and holidays

Opportunities for growth

Job summary

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder Center, is seeking a Patient Service Representative for our Paoli, Exton and Collegeville, PA offices. You will greet patients, manage check-in/check-out, verify insurance, schedule appointments, and collect payments in a patient-centered environment.

This is a full-time role with Monday through Friday hours, offering comprehensive benefits and opportunities for growth within a leading regional orthopedic network.

Qualifications

• Minimum 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred.
• Experience with insurance rules and medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus).
• Experience collecting payments and explaining financial responsibilities to patients preferred.
• Knowledge of HIPAA guidelines and office safety protocols.
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders.

Responsibilities

• Greet patients and acknowledge arrivals; notify Medical Assistants and Providers.
• Answer incoming calls promptly and courteously; direct inquiries as appropriate.
• Instruct patients to complete medical history and information forms; review and correct account details.
• Obtain complete demographic and insurance information; ensure required documentation and authorizations are in place.
• Identify and collect co-payments, co-insurances, and outstanding balances; establish payment plans as authorized.
• Explain financial and insurance requirements to patients; refer complex issues to Billing.
• Verify insurance benefits and notify patients or staff of coverage limitations or authorization needs.
• Scan and upload patient documents into the EMR system.
• Schedule and confirm patient appointments; ensure referrals and authorizations are received.
• Prepare charts for upcoming appointments and communicate scheduling delays to patients in the lobby.
• Maintain and balance cash drawers; reconcile daily transactions.
• Protect patient privacy and confidentiality per HIPAA; maintain a clean, professional front-office environment.
• Perform other duties as assigned

Skills

Customer service

Communication

HIPAA knowledge

Teamwork

Education

High school diploma/GED

Tools

Allscripts Pro Suite

Job description

Location: Paoli, Exton, Collegeville, PA

Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder

Overview

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team at our Paoli, Exton and Collegeville, PA office. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.

Position Summary

The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions.

This is a full-time position with Monday through Friday hours.

Key Responsibilities

• Promptly greet and acknowledge patients; inform Medical Assistants and Providers of patient arrivals.
• Answer incoming calls promptly and courteously, providing information or directing inquiries as appropriate.
• Instruct patients in completing medical history and information forms; review and correct account details as needed.
• Obtain complete and accurate demographic and insurance information, ensuring all required documentation and authorizations are in place.
• Identify and collect co-payments, co-insurances, and outstanding balances; establish payment plans as authorized.
• Explain financial and insurance requirements to patients; refer complex issues to the Billing Department.
• Verify insurance benefits and notify patients or staff of coverage limitations or authorization needs.
• Scan and upload patient documents (photo ID, insurance cards, referrals, forms) into the EMR system.
• Schedule and confirm patient appointments; ensure all necessary referrals and authorizations are received.
• Prepare charts for upcoming appointments and communicate any scheduling delays to patients in the lobby.
• Maintain and balance cash drawers; reconcile daily transactions.
• Protect patient privacy and confidentiality in accordance with HIPAA standards.
• Maintain a clean, organized, and professional front-office environment.
• Perform other duties as assigned

Qualifications

Education:

• High school diploma, GED, or equivalent working knowledge preferred

Licenses & Certifications

• None required

Experience

• Minimum of 1-2 years of patient registration or front office experience in a medical or healthcare setting preferred
• Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
• Experience collecting payments and explaining financial responsibilities to patients preferred
• Knowledge of HIPAA guidelines and office safety protocols
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders

Compensation & Benefits

• Comprehensive benefits package including medical, dental, and vision plans
• 100% employer-paid life insurance
• 401(k) with employer match
• Benefits begin the first of the month following hire date (for full-time employees)
• Generous paid sick and vacation time
• 7 paid holidays annually
• Opportunities for growth and advancement
• Employee referral reward program

About Premier Orthopaedics & Philadelphia Hand To Shoulder

Premier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania, New Jersey, and Delaware.

Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 170 providers across 50+ locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care.

Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care—from diagnosis and treatment to post-operative and rehabilitive recovery. With 10+ convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.