Patient Experience Coordinator

OVP Health; West Virginia; On-site; USD 19,000 - 25,000; Full time

Job summary

OVP Health Care is seeking a Patient Encounter Specialist to welcome patients and schedule appointments by phone, both at the front desk and in-face settings. This role supports clinicians by preparing patients and coordinating follow-ups in a patient-focused office environment.

The ideal candidate will have basic medical office experience, strong communication skills, and a willingness to handle administrative tasks such as charting, documentation, and patient reminders with a compassionate

Qualifications

• Must have a basic working knowledge of how a medical office operates.
• CPR certification is preferred but not required.
• At least one year of experience in the medical field is preferred.
• Two or more years of experience in a healthcare setting is preferred.

Responsibilities

• Greet patients and welcome them into the office.
• Schedule appointments by phone and arrange follow-ups in person.
• Register new patients and collect co-pays or balances on outstanding accounts.
• Input insurance information and scan IDs and insurance cards.
• Check patients in and notify the nurse/provider when ready to be taken back.
• Assist the provider and other staff as requested.
• Type letters or send faxes for the provider or nurse when asked.
• Help file charts and pull them for the next day when using paper charts.
• Take messages for staff and ensure delivery to the correct person.
• Call upcoming patients to remind them of appointments if no automated system is used.

Skills

Medical office knowledge

CPR certification preferred

Healthcare experience 2+ years

Medical field experience 1+ year

Education

High School Diploma or GED

Job description

OVP Health Care is seeking a Patient Encounter Specialist to welcome patients and schedule appointments by phone, both at the front desk and in-face settings. This role supports clinicians by preparing patients and coordinating follow-ups in a patient-focused office environment.

The ideal candidate will have basic medical office experience, strong communication skills, and a willingness to handle administrative tasks such as charting, documentation, and patient reminders with a compassionate