Patient Experience & Scheduling Specialist

OVP Health Care; Huntington (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

OVP Health Care in Huntington, WV seeks a Patient Encounter Specialist to greet patients, schedule appointments by phone and coordinate follow-ups in a face-to-face setting. You will check in patients, collect co-pays, input insurance details, and keep the front desk running smoothly.

This role requires basic medical office knowledge, a high school diploma or GED, and a willingness to learn. Prior experience in a medical office is preferred; CPR certification is a plus.

Qualifications

• High School Diploma or GED is preferred.
• Understanding of how a medical office runs.
• At least 1 year of experience in a medical setting preferred but not required.
• CPR certification is preferred.

Responsibilities

• Registers new patients and collects co-pays or balances.
• Inputs insurance information and scans IDs.
• Checks patients in/out and notifies staff on arrival.
• Answers phones and schedules follow-up appointments.
• Supports providers and staff as needed.
• Types letters or sends faxes as requested.
• Assists filing charts and prepares for next day.
• Relays messages to the correct person.
• Reminds patients of upcoming appointments when needed.
• Ensures charting is complete before filing.
• Other duties may be assigned.

Skills

Customer service

Office procedures

Education

High School Diploma or GED

CPR Certification

Job description

OVP Health Care in Huntington, WV seeks a Patient Encounter Specialist to greet patients, schedule appointments by phone and coordinate follow-ups in a face-to-face setting. You will check in patients, collect co-pays, input insurance details, and keep the front desk running smoothly.

This role requires basic medical office knowledge, a high school diploma or GED, and a willingness to learn. Prior experience in a medical office is preferred; CPR certification is a plus.