Patient Encounter Specialist

OVP Health Care; Huntington (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

OVP Health Care in Huntington, WV seeks a Patient Encounter Specialist to greet patients, schedule appointments by phone and coordinate follow-ups in a face-to-face setting. You will check in patients, collect co-pays, input insurance details, and keep the front desk running smoothly.

This role requires basic medical office knowledge, a high school diploma or GED, and a willingness to learn. Prior experience in a medical office is preferred; CPR certification is a plus.

Qualifications

• High School Diploma or GED is preferred.
• Understanding of how a medical office runs.
• At least 1 year of experience in a medical setting preferred but not required.
• CPR certification is preferred.

Responsibilities

• Registers new patients and collects co-pays or balances.
• Inputs insurance information and scans IDs.
• Checks patients in/out and notifies staff on arrival.
• Answers phones and schedules follow-up appointments.
• Supports providers and staff as needed.
• Types letters or sends faxes as requested.
• Assists filing charts and prepares for next day.
• Relays messages to the correct person.
• Reminds patients of upcoming appointments when needed.
• Ensures charting is complete before filing.
• Other duties may be assigned.

Skills

Customer service

Office procedures

Education

High School Diploma or GED

CPR Certification

Job description

Job Purpose

The job of the Patient Encounter Specialist is to greet patients and welcome them into the office, schedule appointments by phone and schedule follow up appointments in a face-to-face setting.

Essential Duties and Responsibilities

• Registers new patients.
• Collects co-payments or balances on out-standing accounts.
• Inputs insurance information.
• Scans a photo id and insurance card(s).
• Checks patients in and notify the nurse/provider that the patient is here and ready to be taken back.
• Checks patients out.
• Answers all phone calls that come into your line.
• Makes follow up appointments per the provider’s instructions.
• Helps the provider in any way he/she might ask of you.
• Types letters or send faxes for the provider or nurse if asked.
• Assists filing charts and pull them for the next day.
• Takes messages for other staff members and provider if the patient or person does not want to leave a voice message and make sure they are delivered to the correct person.
• Calls the next day’s patients before you leave if you are in an office that doesn’t have an automated calling system to remind patients of their appointments.
• Ensures the provider has finished all charting before the chart is filed.
• Other duties may be assigned.

Qualifications / Education / Experience

• High School Diploma or G.E.D. preferred.
• Working knowledge of how a medical office runs.
• At least one year of experience working in the medical field would be preferred but not required.
• CPR Certified preferred.

Physical Demands

• Physical demands described are representative of those that must be routinely met by and employee to successfully perform the essential duties of this position.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essentials duties.
• Ability to lift minimum 25 pounds.
• Ability to perform job responsibilities in a facility with multiple levels and without elevator or mechanical transportation.
• Operates a computer and keyboard.

Work Environment

This job operates in an outpatient facility environment.

EEO Statement

OVP Health Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OVP Health Care complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. OVP Health Care expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper inference with the ability of OVP Health Care employees to perform their job duties may result in discipline up to and including discharge.